Directors need to be ready for an impending avalanche of macro trends that will shake things up considerably over the months to come.
Australian businesses face a series of “conflicting challenges” as they charge into 2025, according to a new CreditorWatch report. And directors should prepare for such dichotomies. “While a soft landing remains the goal for most major economies, stubbornly high inflation, rising unemployment, and elevated business costs will test the adaptability of many sectors,” the report found.
Ahead of the federal election, the economic landscape directors must navigate is increasingly complex and fragmented, while grappling with new technology and complying with mounting regulatory requirements. Experts say they will also need to create stronger compliance frameworks and protect their organisation’s reputation, culture and profitability.
In recent years, it’s been hard to ignore the sometimes intense debate around environmental, social and corporate governance (ESG) matters. Despite backlash from some quarters against these issues, the focus on ESG is not predicted to wane, according to numerous studies, including KPMG’s Looking Ahead ESG 2030 Predictions. For example, stakeholders expect directors to continue to take action to increase the diversity of their boards and the organisations they govern.
In addition, regulators and lawmakers are raising the stakes in many ESG areas. Mandatory climate reporting for some large organisations, which took effect from 1 January 2025, marked a pivotal regulatory milestone in Australia, while consumer watchdog the Australian Competition and Consumer Commission (ACCC), is expected to continue its focus on the cost of living.
In addition to business-as-usual priorities, these challenges are underpinned by a range of seismic shifts at play, above and beyond those listed in this feature, which are inextricably linked to how boards perform and work effectively.
Artificial intelligence
AI can build long-term competitive advantages, transform industry standards and create new business models over time. Companies that focus on the responsible use of AI will accelerate and amplify value creation, says Richard Fleming, Bain & Co senior partner and head of the consultancy’s Asia-Pacific advanced analytics practice.
Boards can guide their executive leadership teams in making the right value-risk trade-offs. This requires evolving governance and oversight at both the full board and committee levels. The risk committee plays a key oversight role.
Opportunities from AI also come with risks, such as impact to reputation, data security and regulatory compliance. To balance value and risk, boards need to understand AI technologies, their applications, potential risks and controls. They need to make informed decisions on the use of AI and ensure consistency with strategic objectives and risk appetite, understand laws and regulations related to AI and stay informed about new requirements as a potential roadmap.
AI’s reliance on vast data sets and interconnected systems can heighten cybersecurity risks. “Unstructured data — text, voice, images, video — will become the largest source of data in the organisation and will need to be treated with the same rigour in management and governance as structured data,” says Fleming.
In thinking about how to leverage AI, boards should encourage AI adoption and experimentation to build culture and capability, but also take a future-back approach to considering AI’s longer-term impacts and opportunities.
Uncertainty
Directors have to keep up with rapidly advancing technology, geopolitical uncertainties, increased expectations in their response to climate change and subdued growth in parts of the global economy.
“Many boards are approaching these challenges by revisiting the oversight and support they provide to management, in particular regarding their focus on scenario planning to consider longer-term impacts, analysis of those impacts across each aspect of the organisation and resulting actions,” said Deloitte global chair Anna Marks in an article prepared ahead of last year’s World Economic Forum annual meeting.
Marks outlined “logical steps and considerations” to help boards govern through constant change and disruption. They should have clarity over the board’s areas of focus, explicitly working through strategic, risk-focused and anticipatory elements. Boards should build “a prioritised agenda that considers strategic and foundational matters, as well as time-critical or disruptive complexities” and also “ a psychologically safe board environment space for the executive and board members to share their views, thereby supporting and challenging the wider team in equal measure”.
All this must be executed while acknowledging management needs time and space to deliver business strategies and to grow and run the business. “Challenging management is important, but equally so is partnering with management, thinking about when and how far to lean in, how best to offer counsel and guidance, and when and how to challenge,” said Marks, warning that with competing demands for a board’s time, the focus on purpose and wider social and environmental considerations could slip down board agendas.
Climate
Claire Smith, an environment and climate change partner at law firm Clayton Utz, says boards need to know what is required across a raft of areas and might need to draw on advisers, including accounting for the reports, legal for greenwashing risks, investor relations and, potentially, a scientific adviser for climate scenario planning.
Many companies are “nibbling around the edges” of sustainability and starting to address scope 1 and scope 2 emissions, but will have to go further and embed sustainability into their wider corporate strategy, according to Smith. “This is an opportunity for directors to look more broadly across all of their sustainability impacts and what they want to do to proactively seek to increase their sustainability objectives across their business model and value chain,” she says.
Only certain large organisations will initially be captured by the new reporting requirement. But because they are required to report scope 3 emissions — those of their customers or suppliers — smaller businesses, or even NFPs that supply them, might also have to provide emissions data.
To assist reporting entities, ASIC has established a dedicated sustainability reporting page (mrca.pub/4iaraQV) to provide information about the new regime and how ASIC will administer it. Reporting entities should refer to this page as an ongoing resource as it will be updated with further information and regulatory guidance.
Culture
ASIC chair Joe Longo noted that large and well-resourced Australian businesses with compliance systems and processes in place had failed to prevent issues with reporting. He put the problem down to culture. “Regulatory compliance was undermined by the culture and ethics of the organisation,” he said at the Australian Compliance Institute annual conference last September.
“They had the appearance of compliance, but it was a hollow, empty kind of compliance. Written policies and procedures provide the framework for compliance. Systems, processes and technology can be used to underpin and support compliance. But compliance in practice requires a culture of integrity, ethics, and trust.”
Such a culture requires asking the right questions. What are our obligations? What are the risks? How can we manage them? What systems and controls should be in place to ensure we meet our obligations? Is what we are doing both legal and ethical?
An organisation’s directors should set the tone and establish and lead a culture of compliance. “This includes monitoring the arrangements the company has in place to ensure compliance with regulatory obligations,” said Longo.
When not taken seriously, compliance can devolve into lip service. “When there’s alignment between what’s preached and what’s practised, it’s much easier to nurture trust by consumers and investors,” said Longo. “Without that trust as a foundation, the tower of business comes toppling down. That’s why, as I’ve said before, a profitable business is — and must be — a compliant one.”
Reputation
Reputation risk management may increase as a priority among boards. Many internal and external factors contribute to a company’s public image in the eyes of stakeholders, according to a recent study by UK-based brand research consultancy Echo Research. Its Reputation Dividend reputation valuation service also assesses how a company manages its people, as well as its financial soundness.
These factors can influence the market value of a company, according to the research, which analyses the reputation and market capitalisations of hundreds of S&P 500 and FTSE 350 companies.The October 2024 report says, “Companies known for reliability, ethical practices, and quality are more likely to secure premium valuations and exhibit resilience in times of crisis. Sound external profiles and robust stakeholder relationships further bolster their standing, leading to more stable stock prices. Conversely, those with tarnished reputations may face decreased investor trust, growing opposition, heightened volatility and lower values.”
While the consultancy’s research primarily spans the UK and US markets, local experts see Australian relevance. “As boards have part carriage of risk mitigation and management, and by extension reputation protection, they need to exercise their judgement when organisations they govern face reputational crises,” says issues management adviser Robyn Sefiani. “Where warranted, the board may need to be more assertive in its advice and governance requirements if an executive leadership team is reluctant or too slow to respond and take necessary action to address a reputational threat.”
Boards should ensure their executive teams have engaged suitably qualified reputation and communication experts to undertake reputation risk assessments, stakeholder prioritisation for different risk scenarios, and crisis communications and response planning for reputation protection. This should be reviewed annually, at a minimum.
“Part of reputation management is ongoing dialogue with stakeholders, including customers, employees, investors and regulators,” says Sefiani. “This means being responsive and transparent, anticipating stakeholder concerns and actively engaging in reputation-building initiatives.”
She advises boards to look for directors with reputation/crisis management/stakeholder communications skills, who can informedly evaluate the effectiveness of a company’s communications and reputation indicators.
This article first appeared under the headline ‘Early warning system’ in the February 2025 issue of Company Director magazine.
Practice resources — supporting good governance
Examples of the AICD’s contemporary governance practice resources for members:
Climate Governance
- A director’s guide to mandatory climate reporting Version 2
Artificial Intelligence
- Directors’ guide to AI governance
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