CommBank's mission-critical transformation at national scale

CommBank modernises core platform with SAP powering nearly 40 per cent of Australia’s financial transactions.

Presented by SAP

Upgrading its core banking platform was key to unlocking the speed, agility and automation needed to meet its customer service ambitions. The project delivered a modern cloud native foundation to embed AI across the bank and support innovation, resilience and long-term growth across Australia’s financial system.

For Victoria Ledda, CommBank CIO for Business Technology, the significance of the transformation extends well beyond the bank itself. “Our core banking platform is one of the most critical pieces of technology in Australia, underpinning around 40 per cent of transactions across the economy”.

Considered the largest of its kind in the Southern Hemisphere, the upgrade means the bank can deliver faster, more reliable services today, while laying the groundwork to use AI, scale more efficiently and compete with the world’s top banks.

“Successfully upgrading and moving it to the cloud gives us the speed, resilience and scalability required to meet the evolving needs of our customers and the broader economy. We’re positioned to deliver faster, more reliable services while creating space for greater personalisation and continuous innovation,” says Ledda.

“Modernising our core strengthens the foundation for our AI ambitions, while reducing reliance on legacy skills, simplifying integration across our ecosystem and unlocking the flexibility to scale with demand.”