National Office
1300 739 119
International callers
+61 2 8248 8440
We are pleased to advise that the recent enhancements to our core technology systems, which temporarily impacted some of our digital services, have now been completed.
The AICD website and member portal, with access to the MyLearning learner management system, are now back online.
We are, however, experiencing temporary issues with some customer transactions and member services that we are actively working to resolve.
We would like to take this opportunity to thank you for your patience and understanding as we continue our transition to our new technology platform. This significant investment in our infrastructure will support new and improved services for members, learners and clients into the future.
For any questions or concerns, please contact us by calling 1300 739 119 (+61 2 8248 8440 from overseas). You can also email at contact@aicd.com.au.
FAQs
- Membership
- Education, courses and webinars
Some members have reported that their profile in the members portal is missing some records including previous courses/events attended, some DPD points, and other personal information. This information is being migrated progressively.
From 15 October, we have changed the name of our Director Professional Development (DPD) program to Continuous Professional Development (CPD) in line with many other professional bodies. We are also changing from a 60 DPD unit requirement over three years to a simpler 20 CPD points per year. You can find out more information here: Changes to Director Professional Development (DPD).
Some members may experience a delay in the uploading of CPD points and badge issuance due to a temporary integration issue between our new systems.
Yes, bookings for the AGS, which is taking place in Sydney between 10-11 March, are open and you can reserve your place here.
Yes. With the introduction of our new payment platform, we can no longer accept membership renewal payments via BPay. Members can renew using other methods, including credit card, Apple Pay and Google Pay. BPay can still be used for other purchases including events and courses.
Your due dates can be found in the assessment dashboard accessed via the MyLearning Assessment Hub. If you have any questions, you can contact our Assessment team on 1300 739 199 or assessment@aicd.com.au
As we have recently rolled out a new Finance system, there is a temporary delay in some payments being processed and confirmations being sent. We will contact you if there is any issue with your course/event enrolment payment. Alternatively, you can contact us by calling 1300 739 119 (+61 2 8248 8440 from overseas) or by email at contact@aicd.com.au.
The link to attend or view webinars is not currently available via the ‘My courses/webinars’ page of the member portal. You can use the link on the page to access a list of your current and recent registrations, and you can also access webinars from the unique link in the registration email sent from AICD Webinar (webinars@cahootlearning.com). If you have an upcoming webinar, you will receive an additional reminder and email link within 24 hours of the webinar start time.
If you have any issues finding your registration email, please:
- check your spam or trash folder for AICD Webinar (webinars@cahootlearning.com)
- contact us at Webinars support (webinars@aicd.com.au) and we can re-issue the link.
Purchases can be made by credit card, electronic funds transfer (EFT), and BPay. We have also recently added Google Pay and Apple Pay. Note, BPay is not accepted for member renewals.
Acknowledgement
We acknowledge the Traditional Custodians of the Lands on which we are located and pay our respects to Elders, past and present. We recognise First Nations peoples' cultural and spiritual relationships to the Skies, Land, Waters, and Seas, and their rich contribution to society.
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