AICD Digital Transformation - Important Information for Customers

We are pleased to advise that the recent enhancements to our core technology systems, which temporarily impacted some of our digital services, have now been completed.

The AICD website and member portal, with access to the MyLearning learner management system, are now back online. 

We are, however, experiencing a number of temporary issues with some customer transactions and member services that we are actively working to resolve. Many of these are related to the phased data migration process, which should be completed over the next few weeks.

We would like to take this opportunity to thank you for your patience and understanding as we continue our transition to our new technology platform. This significant investment in our infrastructure will support new and improved services for members, learners and clients into the future.

For any questions or concerns, please contact us by calling 1300 739 119 (+61 2 8248 8440 from overseas). You can also email at contact@aicd.com.au. 

FAQs 

As part of the regular maintenance of our technology systems, from time-to-time we need to take our website offline for short periods. We aim to do this in the late evening, outside of business hours, to minimise the impact on our customers.

Some members have reported that their profile in the members portal is missing some records including previous courses/events attended, some DPD points, and other personal information.  This information is being migrated progressively during October 2025.

From 15 October, we have changed the name of our Director Professional Development (DPD) program to Continuous Professional Development (CPD) in line with many other professional bodies. We are also changing from a 60 DPD unit requirement over three years to a simpler 20 CPD points per year. You can find out more information here: Changes to Director Professional Development (DPD).

Some members may experience a delay in the uploading of CPD points and badge issuance due to a temporary integration issue between our new systems.

There has been a temporary delay in processing event attendance. Rest assured, we have a record of your event attendance, and this will reflect in your profile shortly.

Yes, they are. Our early bird offer is still available until COB 9 November, and you can reserve your place here.

Some Members are reporting issues accessing the Directorship Opportunities portal, which we are currently working to resolve. If this is impacting you, please email directorshipopportunities@aicd.com.au so that we can assist you.

Yes. With the introduction of our new payment platform, we can no longer accept membership renewal payments via BPay. Members can renew using other methods, including credit card, Apple Pay and Google Pay. BPay can still be used for other purchases including events and courses.

We are aware that some learners are experiencing this issue, which we are currently working to resolve. In the meantime, we have provided an additional link located at the top of the member dashboard for you to access MyLearning.

Due to a temporary system integration issue, there may be a delay in the release of assessment results. We are actively working to resolve this issue and thank you for your patience.

Your due dates can be found in the assessment dashboard accessed via the MyLearning Assessment Hub. If you have any questions, you can contact our Assessment team on 1300 739 199 or assessment@aicd.com.au 

As we have recently rolled out a new Finance system, there is a temporary delay in some payments being processed and confirmations being sent. We will contact you if there is any issue with your course/event enrolment payment. Alternatively, you can contact us by calling 1300 739 119 (+61 2 8248 8440 from overseas) or by email at contact@aicd.com.au.

The link to attend or view webinars is not currently available via the ‘My courses/webinars’ page of the member portal. You can use the link on the page to access a list of your current and recent registrations, and you can also access webinars from the unique link in the registration email sent from AICD Webinar (webinars@cahootlearning.com). If you have an upcoming webinar, you will receive an additional reminder and email link within 24 hours of the webinar start time.

If you have any issues finding your registration email, please:

 

Purchases can be made by credit card, electronic funds transfer (EFT), and BPay. We have also recently added Google Pay and Apple Pay. Note, BPay is not accepted for member renewals.

Acknowledgement

We acknowledge the Traditional Custodians of the Lands on which we are located and pay our respects to Elders, past and present. We recognise First Nations peoples' cultural and spiritual relationships to the Skies, Land, Waters, and Seas, and their rich contribution to society.

Call AICD

National Office 
1300 739 119

 

International callers
+61 2 8248 8440

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