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Strong governance alone is not sufficient to meet contemporary community expectations.
Councils must also build trust, foster a constructive culture, and engage effectively with stakeholders to maintain their social licence and perform well over time.
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Duration: 60 minutes
CPD Points
Through practical insights and panel perspectives, this session examines how interpersonal dynamics, leadership capability, and organisational culture shape council performance. Participants will explore the common drivers of dysfunction and conflict and consider how councillors can respond constructively through adaptive leadership and transparent engagement.
This session focuses on how councillors can move beyond compliance‑focused governance to exercise positive influence, strengthening trust, improving collaboration, and supporting better outcomes for their communities.
During this session, participants will:
- Examine how council culture influences governance effectiveness, behaviour, and decision‑making quality.
- Identify common behavioural and structural drivers of dysfunction and conflict within councils.
- Apply adaptive leadership approaches to strengthen collaboration, civility, and stakeholder engagement.
Participants will leave with practical strategies to foster more constructive council environments, strengthen community confidence, and lead with integrity in complex and evolving governance contexts.
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